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Terms and Conditions

Supaplastics.com is owned and operated by Supaplastics a limited company registered in England and Wales, our company number is 10083012 and our registered office address is: Supaplastics Limited, Unit 3 York Avenue, Haslingden, Rossendale, Lancashire, BB4 4HX (visits by appointment only).

We must receive payment in full for the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm receipt of your order by sending an email to the address you provide in your order form. We will send you subsequent updates via email once we have started processing your order. Our acceptance of your order begins at this point (“Thank you for your order”) and brings into existence a legally binding contract between us.

All rights, including copyright, in this website are owned by or licensed to Supaplastics Limited. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

We reserve the right to amend or revise product specifications without notice. The information given in product descriptions should not be read in isolation as it is meant only as guidance for the user, who should always ensure that they are fully conversant with the products and systems being used and their subsequent installation prior to the commencement of work. We have taken care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. Any images displayed are for illustrative purposes only and may not accurately represent the product in question.

We try to ensure that our website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

All orders are subject to acceptance and availability. If the Goods you have ordered are not available within the timescales indicated we will endeavour to inform you as soon as we are aware of any such delays.

You are able to correct errors on your order up to the point on which you click on “Process Payment” during the ordering process.

7.1 The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates. VAT will be shown below any carriage charges on the final order detail page prior to the payment stage.

7.2 Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

7.3 Prices and product availability are subject to change without notice. This could be due to price increases from our suppliers or market fluctuations, therefore if the price has increased since a previous visit or order, we will not honour the price that was previously advertised. Likewise, we operate in a competitive online marketplace so we maintain the right to temporarily decrease prices without notice. This will be due to a special offer or promotion, therefore the new special offer price will not be applicable to orders that have already been placed before the date when the promotion or special offer began.

7.4 Supaplastics will not honour any fake or expired discount and voucher codes found on an external 3rd party website. Only discount and voucher codes advertised on shop.supaplastics.com, our social media channels (Facebook, Instagram, Twitter, LinkedIn and YouTube) or email campaigns will be honoured provided that they’re used before their expiry date.

We will charge your credit or debit card for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your credit or debit card then we have the right to cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

9.1 Delivery charges vary according to the type of goods ordered.

9.2 All delivery charges will be displayed clearly in the basket and checkout before you enter the payment stage.

10.1 Our delivery charges are for delivery to mainland England, Wales and Scotland (excluding the Highlands & Islands). We don’t use our own transport for deliveries, instead, we use 3rd party couriers and 3rd party distribution partnerships, this means that whilst we can offer delivery to most of the UK, we’re limited to their network coverage and the standard service that they provide. However, in some cases delivery may be available to the Highland & Islands, please email us with your requirement as rates may be available on request.

10.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate and you must provide us with a contact number as on some orders, especially those for bulky items the couriers may wish to call you to arrange a suitable delivery time. It is your duty to inform us of any access problems or vehicle restrictions (such as size, height or weight of vehicle) prior to delivery. We cannot accept any liability for any loss or damage to the goods once the delivery has been completed in accordance with your delivery instructions. If accidental damage occurs to property during the delivery process then we will provide you with the relevant information for the 3rd party courier or delivery company, you should then contact them directly to report any damages, Supaplastics cannot be held liable for damages caused by a 3rd party. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

10.3  If no one is present at the time of delivery, the goods may be left in a safe place or with a neighbour unless you have advised otherwise. Some delivery companies will not complete delivery without a signature, in which case, this will be advised prior to delivery.

10.4   At the time of delivery to you:-

Please check the goods thoroughly before signing for them, as occasionally damage or loss can occur in transit with a 3rd party courier. If this is the case then we must be notified by email to sales@supaplastics.com within 48 hours of delivery. Please be sure to include your order number, images of any damage and details of what has happened.
If you have left instructions for the goods to be left in your absence, these will be deemed to have been received in good condition and any liability for damage will be passed to you.

10.5 Do not hire any tradespeople or start any work until you’ve received and checked all the items you ordered. Supaplastics Limited can not be held liable for any delays or costs involved due to late deliveries, goods damaged in transit or circumstances beyond our control.

10.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Once the goods have been delivered to you the risk of any damage to or loss of those goods passes to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm the dispatch of your order. An acceptance of your order will take place on despatch of the good(s) ordered.

13.1 An order is considered as being placed by a business customer if the purchase is made using a company or trading name, business billing address, business email address, and/or where a business/corporate payment card and different delivery address are entered during checkout.

13.2 Business customers are not covered under the Consumer Contracts Regulations 2013 and do not have an automatic right to change their mind, cancel and return their order (unless there is a proven product fault, see section 15).

13.3 Under certain circumstances we may accept a cancellation and return request from a business customer, however, this will be entirely at our discretion and only considered after delivery has been completed, such requests will be reviewed on a case-by-case basis.

13.4 Some items are non-returnable, such as perishable items, made-to-order, cut-to-size and custom items, including but not limited to plaster, cement, Cladco roof sheets, polycarbonate and glazing bars with a custom RAL colour.

13.5 Business customers must make their cancellation request using the “return request form” (here) within two (2) days of delivery, and if the cancellation request is accepted then the goods must be returned at your own expense and liability within five (5) days.

13.6 If we approve the cancellation request we will provide a return address and instructions via email, please reply to that email with confirmation of dispatch, tracking or a date when we can expect the goods. Do not return any goods until the request has been approved as returns made without prior approval will be rejected.

13.7 The return must include all items from the order, in their original packaging and in a new, unused and resalable condition to be eligible for cancellation.

13.8 The returned goods will be thoroughly checked after they are received at the advised address, any goods that do not meet the criteria set out in section 13.7 will not be refunded and we maintain the right to reject the whole return if that criteria is not met.
    13.8.1 If it’s a small portion of the returned order that is rejected, then we will responsibly dispose    
    of those items, providing an explanation and photographic evidence via email to enable you to 
    raise a complaint with your nominated delivery company.
    13.8.2 If it’s a larger portion or your whole order return that is rejected, then they will be returned
    to you at your own expense and liability, and we will contact you via email to advise you to arrange
    collection.

13.9 If the returned goods do meet the criteria set out in section 13.7 then they will be accepted back into stock and an automatic restocking fee of up to 30% will be applied and deducted from the refund (unless there is a proven product fault, see section 15).

13.10 We will process the refund back to the payment card used to place the order within 15 working days of the goods being accepted back into stock. When a refund is processed, our system sends an automated email to the customer confirming the total refund amount.

13.11 The exact number of days it can take for cleared funds to be available in the customer’s account depends on their bank and card issuer.

13.12 No refund will be made in respect of delivery cost and we will not reimburse the cost of returning the goods (unless there is a proven product fault, see section 15).

14.1 A consumer is a person who purchases goods for personal use at their billing address and not a business (see section 13).

14.2 Under the Consumer Contracts Regulations 2013 a consumer can exercise their legal right to cancellation within fourteen (14) days after delivery in most circumstances. After a consumer cancels their order they have a further fourteen (14) days to return their full order, in a new, unused and resalable condition to the return address we provide at their own expense and liability (unless there is a proven product fault, see section 15).

14.3 Some items are non-returnable, such as perishable items, made-to-order, cut-to-size and custom items, including but not limited to lead, plaster, cement, Cladco roof sheets, polycarbonate and glazing bars with a custom RAL colour.

14.4 Consumers must make their cancellation request using the “return request form” (here), providing any information requested no later than fourteen (14) days after delivery. Cancellations requested outside of this period, including before delivery is completed, will not be approved (unless you are returning as a result of a proven product fault, see section 15).

14.5 If we approve the cancellation request we will provide a return address and instructions via email, please reply to that email with confirmation of dispatch, tracking or a date when we can expect the goods. Do not return any goods until the request has been approved as returns made without prior approval will be rejected.

14.6 The return must include all items from the order, in their original packaging and in a new, unused and resalable condition within fourteen (14) days of your cancellation request being approved to be eligible for cancellation. We do not accept partial returns or the return of leftovers.

14.7 The returned goods will be thoroughly checked after they are received at the advised address, any goods that do not meet the criteria set out in section 14.6 will not be refunded and we maintain the right to reject the whole return if that criteria is not met.
    14.7.1 If it’s a small portion of the returned order that is rejected, then we will responsibly dispose     
    of those items, providing an explanation and photographic evidence via email to enable you to 
    raise a complaint with your nominated delivery company.
    14.7.2 If it’s a larger portion or your whole order return that is rejected, then they will be returned
    to you at your own expense and liability, and we will contact you via email to advise you to arrange
    collection.

14.8 If the returned goods meet the criteria set out in section 14.6 then they will be accepted back into stock and a refund will be processed back to the payment card used to place the order.

14.9 We will process the refund back to the payment card used to place the order within 14 days of the goods being accepted back into stock. When a refund is processed, our system sends an automated email to the customer confirming the total refund amount.

14.10 The exact number of days it can take for cleared funds to be available in the customer’s account depends on their bank and card issuer.

14.11 We sell roofing and building products that are often large, heavy and bulky, so we do not offer a “standard” delivery service, and as such, no refund will be made in respect of delivery cost and we will not reimburse the cost of returning the goods (unless there is a proven product fault, see section 15).

15.1 If you believe an item to be faulty please do not return said item without first contacting us to explain the problem. Any full or partial refund cannot be issued without first establishing, with the manufacturer of that product (and not with Supaplastics) that the fault lies with the product and not through the incorrect use of that product. Faulty goods can be returned up to 30 days from the date of receipt of those goods.

15.2 All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. Goods must be sent by a secure carrier and signed for. Please do not stick any labels on nor write directly on any product packaging.

15.3  You will be re-credited for the costs incurred in returning any faulty goods.

15.4 This does not affect your statutory rights.

16.1 We reserve the right to cancel the contract between us if:

16.1.1 We have insufficient stock to deliver the goods you have ordered;

16.1.2 We are unable to deliver your goods within a reasonable time period;

16.1.3 We are unable to deliver your goods due to unforeseen circumstances, including but not restricted to: no response at the address, environmental issues, restricted access, narrow roads, parked cars, road closures, road works or if it is unsafe or unreasonable for the driver to unload goods, for example blocking the main road;

16.1.4 We do not deliver to your area;

16.1.5 One or more of the goods you ordered was listed at an incorrect price due to a technical or typographical error, or an error in the pricing information received by us from our suppliers.

16.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 working days of your order.

17.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:

17.1.1 To make good any shortage or non-delivery;

17.1.2 To replace or repair any goods that are damaged or defective; or

17.1.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.

17.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

17.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

17.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: Supaplastics Limited, Unit 3 York Avenue, Haslingden, Rossendale, Lancashire, BB4 4HX and all notices from us to you will be displayed on our website from time to time.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

 

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy.

 

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.