Frequently Asked Questions

Can I get a quote from you?

We’re an online shop so we display all our best prices upfront on the website with a total price being given in the basket.

You can then place your order online or save the quote for later by using the “Share Basket” button and sending the basket to your email address.

I have a discount code from a 3rd party coupon website?

At Supaplastics, we simply offer everyday low prices to all, meaning that we don’t offer discount or voucher codes.

You may have found a code on a 3rd party website but we’re not affiliated with any such website and you won’t be able to apply these discounts during our checkout process.

Is there a minimum order value?

No, not as a general rule but some materials may be subject to a minimum order quantity and this will be highlighted on the product page and the number required will already be set in the product.

Do I need an account to place an order?

No you don’t need an account to place an order, you can either checkout as a guest or register an account, the decision is yours.

Can I collect products from you?

Orders placed on this website will be delivered directly to the address you nominate at the time of purchase, we use a 3rd party courier or bulk haulage to provide this service (depending on the product/quantity you order).

If you would prefer to collect goods from us, then please visit our Trade Counter @ Unit 3 York Avenue, Haslingden, Rossendale, Lancashire, BB4 4HX (opening hours: Monday to Friday – 8 am to 4 pm).

*Please call ahead if you wish to collect from us.

Can I order over the phone?

We don’t accept orders or payments over the phone, all new orders are to be placed and paid for on our website or via our Trade Counter (Rossendale, BB4 4HX).

Our helpline is there to assist customers with using our website, product advice and order updates.

How can I place an order?

We’re an online shop and have a trade counter based in Rossendale, BB4 4HX so all orders can be easily placed on our website or collected from our Depot.

All payments are made via our website and are processed securely by Opayo from Elavon (formerly SagePay) and verified using 3D Secure, an extra layer of security provided by banks and card companies to give you peace of mind when making purchases online.

If you don’t yet have 3D Secure set up on your card then please contact your bank directly. To find out more about 3D Secure click here.

Do I have to register an account?

No you do not have to register but it would be beneficial to you as we would keep you informed of special offers based on items you purchase.

Do you offer trade discounts and credit accounts?

No, we offer our lowest prices upfront to all customers, and no goods leave the premises until fully cleared payment has been received.

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Delivery Information

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Getting in touch with us

If you’ve not found the answer that you’re looking for, then please get in touch.

Online shop

Order & pay securely online 24/7
Our best prices are advertised upfront

shop.supaplastics.com

Trade Counter

Unit 3 York Avenue, Haslingden,
Rossendale, Lancashire, BB4 4HX

Opening Times: Mon to Fri – 8 am to 4 pm

Phone Number

Customer Support
Monday to Friday – 8 am to 4 pm

0161 302 9500

Email

General Enquiries & Customer Support
Response within 48 hours (Mon-Fri)

sales@supaplastics.com