Frequently Asked Questions

Is there a minimum order value?

No, not as a general rule but some materials may be subject to a minimum order quantity and this will be highlighted on the product page and the number required will already be set in the product.

Do I need an account to place an order?

No you don’t need an account to place an order, you can either checkout as a guest or register an account, the decision is yours.

Can I collect products from you?

Orders placed on this website will be delivered directly to the address you nominate at the time of purchase, we use a 3rd party courier or bulk haulage to provide this service (depending on the product/quantity you order).

If you would prefer to collect goods from us, then please visit our Trade Counter @ Unit 3 York Avenue, Haslingden, Rossendale, Lancashire, BB4 4HX (opening hours: Monday to Friday – 8 am to 4 pm).

*Please call ahead if you wish to collect from us.

Can I order over the phone?

We don’t accept orders or payments over the phone, all new orders are to be placed and paid for on our website or via our Trade Counter (Rossendale, BB4 4HX).

Our helpline is there to assist customers with using our website, product advice and order updates.

How can I place an order?

We’re an online shop and have a trade counter based in Rossendale, BB4 4HX so all orders can be easily placed on our website or collected from our Depot.

All payments are made via our website and are processed securely by Opayo from Elavon (formerly SagePay) and verified using 3D Secure, an extra layer of security provided by banks and card companies to give you peace of mind when making purchases online.

If you don’t yet have 3D Secure set up on your card then please contact your bank directly. To find out more about 3D Secure click here.

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Delivery Information

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Getting in touch with us

If you’ve not found the answer that you’re looking for, then please get in touch.

Online shop

Order & pay securely online 24/7
Our best prices are advertised upfront

shop.supaplastics.com

Trade Counter

Unit 3 York Avenue, Haslingden,
Rossendale, Lancashire, BB4 4HX

Opening Times: Mon to Fri – 8 am to 4 pm

Phone Number

Customer Support
Monday to Friday – 8 am to 4 pm

0161 302 9500

Email

General Enquiries & Customer Support
Response within 48 hours (Mon-Fri)

sales@supaplastics.com